Terms & Conditions

Thank you for choosing Rachel Lambert to facilitate your walk or event. Please ensure that you have read and agree to the following terms and conditions. By making a payment and booking, you are entering a binding contract with Rachel Lambert based on these terms and conditions.

View printable Risk Assessment

Definitions

Provider: Rachel Lambert
Client: Individual/s or group paying for services
Event/walk/course/experience: These terms are used interchangeably and refer to whatever experience, walk, course or other you have paid for
Notes for Agents: It is your responsibility to ensure that the clients you are representing understand the following terms and conditions. Failure to do will be the liability of the agent and not the provider .

Course/event content

A brief outline of each course content is included in the course descriptions which can be viewed through the website calendar.

• 'Coastal' covers coastal plants and not seaweeds unless specified. This is because I run specific seaweed foraging courses which can be booked separately.
• I do not teach mushrooms and fungi.
• It is up to you to choose a course that suits your interests, and I cannot be held responsible if you choose a course which does not cover the area you wished to. 

Payment

Your place is reserved when either;

• Full payment is received (public courses)
• When a 50% deposit or full payment is paid for private/bespoke events.
• The final payment is due 4 weeks before the event, or in circumstances where the booking is less than 4 weeks away, the full amount is due.

Payment is by cheque, direct debit, pay pal or stripe.

• Please note an additional % is added onto the cost of electronic transactions to cover fees charges by companies administrating services of transferring money safely.
• There may be an additional charge (through your bank or external transfer company) if booking from abroad, which is beyond the control of the provider.

Responsibility of the Client/Agent

• Client/s agree they are physically able to participate in activities and have given full details of any health needs, including allergies, to ensure an appropriate and safe event.
• Client/s are aware of the potential risk of outdoor and wild food activities and acknowledge that every care is taken to avoid potential risks and injuries.
• Clients take full responsibility for their own well-being on walks and courses and assume all risks, including acts of God, of injury, death, and/or loss to his/her person and/or property knowingly and voluntarily.
• Personal belongings are the sole responsibility of clients. No liability is accepted for any personal belonging unless it is due to the provider’s negligence.
• Client/s listen to advice/health talk given and seek medical advice where appropriate. Please note that the provider is not a medical herbalist and cannot give medical advice.
• Client/s always listens to and adheres to reasonable instructions by the provider.
• All children and animals are the sole responsibility and should be under the control of the parent/carer/owner.
• Client/s to arrive prepared, including appropriate clothing and footwear, in the understanding that the event will go ahead in all weather, unless dangerous.

Cancellations/ Alterations of the Walk

Whilst every reasonable effort is made to deal with such contingencies there may be occasions when the provider, through no fault of her own, is forced to, postpone, alter the date or time,  cancel an event, bring an event to an early close, or to make ‘significant’ or ‘minor’ changes. These circumstances include; minimum numbers not reached (the nature of a course requires a minimum number of participants for it to be viable), natural variables, weather (which may include; gale force winds, torrential and consistent rain, sub-zero temperatures, other dangerous weather), illness, transport cancellations, natural disasters, acts of God, epidemic or terrorist activity, other unforeseeable situations.

All efforts to be made to inform the clients of these changes as soon as is practically possibly, this may be very short notice during or before the event. In circumstances where an event is cancelled or the date is changed, the client can to another date (within 12 months) or receive a full refund. 

Alterations and cancellations by the Client

Refunds are only available if an event is cancelled or postponed.

If for any reason you are unable to attend the event you’re booked onto you can;  transfer to another course for a £5 admin fee. If less than 4 weeks before the event we regret that transfers to another course are not possible. You are always welcome to find someone else to give or sell your place/s to. If we have enough notice and are able to re-sell your places through the website we can offer you a credit note for another course, though please note this is not guaranteed.

Gift Vouchers

Vouchers are valid for 12 months, however courses may not run over every month, for example in December or January. Please check website calendar. Early booking is advised as we cannot guarantee that your preferred date is available and courses fill up quickly. It is your responsibility to redeem your voucher before courses fill up. Unfortunately, we do not offer voucher extensions if courses fill up before you have booked your place/s.

A limited number of vouchers are sold every year to ensure there are always enough spaces for all voucher holders. However, it is up to you to book using your voucher before places fill up through general bookings.

The Providers Responsibility

• The Provider is not held by contract to provide an event until the full amount is received
• All descriptions of walks/events are intended as a guide-line only.
• The Provider reserves the right to adapt and modify services as needed. Prices are as advertised or as agreed in writing.
• The Provider will provide general information about wild food, though will not be held responsible for specific health information which is the area of a Medical Herbalist, GP or Health Professional.
• The Provider reserves the right to remove any participant from a walk/event if their behaviour is deemed inappropriate on abusive.
• All walks/events have been subject to a risk assessment, where this is not possible, the walk/venue maybe risk assessed in situ. Alternatively, if the venue has been chosen by or is owned by the client, the client may be asked to risk assess the site.
• On events that involve cooking, Rachel Lambert is only present as a guide and physical safety in the kitchen is the responsibility of the client.

Lateness/Delays

If you know you are going to be late please make every effort to let the provider know (by mobile, NOT email) - 07903 412014. The provider will wait for up to 10 minutes for late comers before commencing the course. Clients are welcome to join late, but it is up to them to catch up, the provider will help with this as much as possible.  

If the provider is late, she will endeavour to let the clients or someone in the group know, and please note her mobile number for this reason. If the provider’s transport is cancelled or severely delayed the walk/event may need to be postponed or cancelled. If this is the case, you will be reimbursed the amount paid for the walk/event and/or offered an alternative date.

Communication

The provider is committed to communicating clearly with clients within her working hours, though may not be available at all hours suitable for the client/s, as working hours vary according to courses. Please note that the provider is best contacted by text, especially at short notice on – 07903412014  NOT by email.

All communication will be responded to as soon as possible, however some venues have poor phone reception where communication is not always possible. Emails will be responded to as soon as possible, which may be several days after they are sent.

Clients are expected to provide a mobile number in case the provider needs to be in contact on the day of the event.

Complaints/Grievances

In the unlikely event that a client has cause for complaint about an event, the complaint should be made to the provider during the event in order that corrective action can, if necessary and possible, be taken. The client acknowledges that it is unreasonable to take no action during a walk but to complain later. However, should a problem not be resolved, complaint should be made in writing within 28 days of the relevant walk. To the extent permitted in law the provider will not be liable in respect of claims first intimated later than 28 days from the close of the relevant walk.

Liability

Walks are by their very nature not free from hazard. The provider makes every effort to minimise risk to clients and instructs clients in the safe negotiation of such risks as may remain. Consequently, the client acknowledges that there are circumstances in which an accident could befall a client without the provider being at fault and accepts that he/she is taking part in a walk/ event at his/her own risk.

1. a) The provider only accepts liability for physical injury to a client that is shown to result from negligence on the part of the provider.
2. b) The client acknowledges that other loss, damage and expense (including, without limitation to; loss of money, loss or damage to clothes and possessions, losses arising from the cancellation of a Walk) is not the responsibility of the provider and that the provider’s liability is limited accordingly.

Insurance

Public Liability Insurance is held by the provider to the amount of £5million, any claims should therefore be limited to this amount. A copy of the P.L document can be seen on request.

The client is strongly advised to take out personal insurance of the type available to holiday makers, to cover the risks ordinarily covered by such policies, including personal injury, loss of belongings and money and cancellation.

Disclaimer

Your walk/course/experience offers an introductory insight into wild foods available to you; how to identify them, distinguishing features, parts to use, preparation tips, recipe suggestions and common mistakes that could be made. No responsibility can be taken for participants future foraging carried out after and away from the provider’s supervision. It is
highly advisable that all future foraging should be done under the supervision of a suitable professional, or else at the risk of those choosing to carry out such activities. 
All materials supplied (images and written information) is meant as a guide only, and cannot be used as a substitute for professional on-site supervision. Only pick a plant if you are 100% certain of its identification and use, for more guidelines on foraging see; environmental policy.